And so it was that Silvana left The Satyricon in a cloud of South American Rainstorm, drenching Giovanna Sahara and making her sandstorm mud. . .Silvana of course, will continue to defend the rights of staff to fair pay and pleasant, clean, organised working environments because that is the least that is required of all employers everywhere.
The right to tip fairly and for customers to be able to choose (instead of being mislead into believing they are tipping our friendly staff by writing 'gratuity' instead of 'optional service charge') is not a luxury for staff in this industry. It is a right and it what customers expect. Asking staff to lie to customers, not mention the service charge so that the company can accrue profit to open further venues whilst the customer believes that they are leaving a tip for a hard working waitress/waiter is wrong and will eventually found out to be so. If 12% service is stated CLEARLY on the bill the customer is aware that the service charge does not go to the server.
Taking the choice away from the customer, operating no tronc system and asking the staff to lie about service charge are all examples of a greater malaise.
Living off the profit of others hard work to profit oneself will only result in deep and abiding circles of greed and discontent.
Live fairly, do right by the people who work for you and treat them with respect and then they will respect you. This is all we ask.
Signing out from The Satyricon and thank those who have supported her with love and loyalty.
Silvana Mangnano
Wednesday 5 August 2009
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